The English version of legal agreements and policies is considered as the only current and valid version of this document. Any translated version is provided for your convenience only, to facilitate reading and understanding of the English version. Any translated versions are not legally binding and cannot replace the English versions. In the event of disagreement or conflict, the English language legal agreements and policies shall prevail.
**Last revised: 2025-12-30**
### Abuse Reporting Policy
We will investigate and record all reports of abuse submitted to us. Where appropriate, we may take action if a violation of any of our Terms of Service is confirmed or when required by applicable laws or policies. We may request additional information from you about your report. We retain the authority to disclose received abuse reports and associated information to the specific customer for abuse resolution and to prevent miscommunication. However, we may not provide specific updates on your report due to privacy reasons. As part of our investigation, we may validate your complaint with our customer.
#### Process for Handling Abuse
**WHOIS Inaccuracy** (if applicable for domain registration services)  
**How to submit the complaint**  
- Fill the reporting form available at https://noxinfotech.com/report-abuse (or contact support@noxinfotech.com if no form is available).  
- Enter the domain name and describe the WHOIS inaccuracy.  
- Provide your name and email address for reply.  
- Submit the form.
**Process to address WHOIS inaccuracy complaint**  
- Our team will notify the registrant to correct WHOIS details within 7 days.  
- If the registrant fails to update or provide proof of accuracy, the domain may be suspended after the 7-day period.
**Spam**  
**How to submit the complaint**  
- Use the reporting form at https://noxinfotech.com/report-abuse (or email support@noxinfotech.com).  
- Provide the domain name (if applicable), complete email headers, and body of the spam message (headers and body are essential for verification).  
- Include your name and email address for reply.  
- Submit.
**Process to address spam complaint**  
- Our team will verify headers/body to identify origin and type.  
- For first instances or compromised accounts, a warning will be issued. Subsequent violations may result in suspension.  
- Deliberate spam (e.g., phishing, scams, malware) may lead to immediate suspension.
**Other Abuse** (e.g., Phishing, Scams, Malware, Illegal Content)  
**How to submit the complaint**  
- Use the reporting form at https://noxinfotech.com/report-abuse (or email support@noxinfotech.com).  
- Provide the domain name or details of the service involved, a detailed description, and evidence.  
- Include your name and email address for reply.  
- Submit.
**Process to address other abuse complaint**  
- Our team will review the complaint and determine the abuse type.  
- For compromised accounts, a warning will be issued with instructions to remove unauthorized content; failure may lead to suspension.  
- Deliberate abuse (e.g., phishing, malware, illegal content) may lead to immediate suspension.
After submission, reports are tracked internally with a unique ID. We will reference this ID in any response with our findings and next steps.
### General Data Request Policy
1. **Types of Requests**  
   We receive requests concerning customer data, typically from law enforcement or authorities:  
   - **Data requests**: For information related to investigations or legal proceedings. We require formal legal process (e.g., court orders, warrants) compliant with applicable Indian laws.  
   - **Preservation requests**: To retain records pending legal process.  
   - **Emergency requests**: Only for cases of imminent serious harm or death, responded to in good faith.
   **Notice to customers**: We notify customers of requests unless prohibited by law or court order.
   **Information to include**: Full name, email, domain/IP associated with the account, and details demonstrating relevance.
2. **Submitting a Request**  
   All requests should be sent to:  
   **NOX INFOTECH**  
   XI/1128-1182, First Floor, CMS Tower, Kollam, Kerala 690521, India  
   OR email to: support@noxinfotech.com (or compliance@noxinfotech.com if available).  
   **IMPORTANT NOTE**: If sending via email and no response is received, please submit a duplicate via post. Email communication may be affected by filters or delays.
3. **Fees**  
   We may seek reimbursement for costs as permitted by law, including for unusual or burdensome requests.
4. **Available Information**  
   Depending on the valid legal process:  
   - **Non-content**: Basic information (e.g., name, email, account creation date, billing info, IP logs).  
   - **Content**: (e.g., website files, emails) only pursuant to a valid warrant or equivalent from competent authority.